Your engagement stands it up. Your subscription keeps it running.

Less than most software projects, and it is concentrated rather than spread out. Two people carry it: whoever approves scope and timing, who spends 3 to 4 hours across the whole engagement, and whoever runs your events day to day, who spends 8 to 10, most of it in discovery and training. Everyone else who will have a login joins one 90-minute session at go-live.

Nobody on your side installs or configures anything, and there is no IT work, since we handle hosting, domains and infrastructure. If what we need from you arrives late, go-live moves by the same amount and nothing else, and we tell you when that happens rather than letting the date slip.

As many people as you need: unlimited named users at your organization’s email domains, each with a personal login that is never shared. Your owners and admins add people, remove them and change their roles themselves. For someone outside your organization, such as a contractor, send us a request. Once you have confirmed in writing that the person is bound by confidentiality, we add them by name, and your organization remains responsible for their use.

If the person who runs your events leaves, the process is documented and the data is in the system, so the knowledge stays with your organization. Switch off their login and invite a replacement, who inherits a working system and a written guide.

Your data is yours; the platform and methodology are ours. Your event records, budgets, vendor information and documents belong to you, and that is written into your agreement. A full export is available during your term, and again in the 30-day window after your subscription ends.

Every client has a dedicated Postgres database and private file storage, not multi-tenant, hosted in the US on SOC 2 Type II–audited infrastructure (Vercel, Supabase) and encrypted in transit and at rest. Your data is never shared with other clients, never sold and never used to train AI models. Only your team and NorthCrown can see your workspace: every workspace includes a NorthCrown Support account, shown on your Team page, for support and maintenance only.

No. CrownEvents.OS is licensed, not sold. It runs only as a dedicated instance we host, secure and maintain for you. It cannot be bought outright, copied or installed elsewhere, and the code is never handed over. The Implementation Engagement covers setting it up around your operation, and the subscription keeps it running.

Broadly: discovery, your dedicated workspace configured around how you run events, your upcoming events loaded and tailored with one round of revisions, your team, vendors, budgets and past events loaded, training, and 60 days of implementation support. Not included unless separately agreed: custom development, migrating data from systems we did not identify in discovery, third-party integrations, and loading further batches of events after go-live, which your team can always create itself at no charge.

Partly, and deliberately not entirely. It replaces the spreadsheet-and-email-threads approach to running an event. It is not a full event-management platform: no ticketing, registration or on-site check-in. If you use a tool for those, keep it.

The implementation ends; the platform does not. As your 60-day implementation support period closes, we review what has been delivered and confirm in writing that implementation is complete. Your team runs it from there on your Hosting & Support Subscription, which is how CrownEvents.OS is licensed and is required for access. It starts at go-live and runs a 12-month initial term, then month to month.

The subscription covers dedicated hosting in the US, daily database backups (uploaded files are stored redundantly, not backed up), security monitoring, platform updates and maintenance, and support. Confirmed defects are fixed at no additional charge, how-to questions are answered within two business days, and a set allowance of light admin help is included each month.

Most changes are yours to make: from go-live, your team creates, edits and manages every event directly, with no request and no charge. When you would like us to do something, send a request. Within two business days we tell you whether it is a defect, which is fixed at no additional charge, included, or billable, which is quoted in writing and started only once you approve it.

Feature ideas are welcome too. CrownEvents.OS is one platform, improved for every client, so good ideas go on the product roadmap rather than into a one-off version, and we cannot commit to building a particular request or to a date.

Access runs on the subscription and ends on a published schedule, the same one written into your agreement. After the initial term you can end it with 60 days’ written notice. If an invoice goes unpaid, reminders come first, then access moves to read-only and later to suspended before the agreement is terminated. In either case you have a 30-day window to request a full export. After that, your workspace and all of its data, backups included, are permanently deleted, and you receive a certificate of deletion.

Through the platform, as your events run. The engagement puts the measurement in place: your goals, the measures you want reported, and a baseline built from your own past events. From there, each event closes with a one-page scorecard of what it cost and what it returned, and the portfolio view compares events over time. The numbers are your own, not industry averages, so the picture sharpens with every event you run on the new process.

Yes. If a need comes up, such as NorthCrown running a specific event alongside your team or ongoing advisory time, we will talk it through with you. It can be arranged at signing or while your subscription is active, and it is scoped and quoted separately before any work starts.