Ongoing Support

Kept running, secure and supported, for as long as you use it.

The Hosting & Support Subscription starts at go-live and continues after your Implementation Engagement ends. It is required for access.

Hosting & Support Subscription

What your subscription covers

The hosting, security, maintenance and support your dedicated instance needs, handled for you.

A dedicated, single-tenant instance, hosted in the United States
Daily database backups (uploaded files are stored redundantly, not backed up) and security monitoring
Platform updates and maintenance, applied for you
Unlimited named users at your organization
Confirmed defects fixed at no charge
How-to questions answered within 2 business days
A set allowance of light admin help each month

A 12-month initial term, then month to month. CrownEvents.OS is available only as a managed subscription, so access continues while the subscription is active. How your instance is protected.

Written into your agreement

During implementation support

The first 60 days after go-live. Each target below is written into your agreement, which governs.

Standard questions: A response within 1 business day
Anything blocking an event in the next 7 days: Same business day
Everything in your agreed scope, working: Within the 60 days, or we add the time at no charge

Ongoing, on your subscription

For as long as your subscription is active. Each target below is written into your agreement, which governs.

How-to questions: Answered within 2 business days
A confirmed defect: Fixed at no charge
Light admin help: user issues, settings, small data fixes: A set allowance each month
Anything beyond that: Quoted before any work starts

Support hours: Monday to Friday, 9–5 Central, excluding US holidays.

Let's talk about the events on your calendar.

Tell us what you're managing today. One conversation is enough to determine whether NorthCrown is a fit.

Schedule a Conversation Explore the Platform